Shipping policy
Shipping Policy
Effective Date: [2026]
Company: Bella International Limited
Email: support@novyqo.com
Registered Office: RM 1001, 10/F THE CLOUD 111, TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
1. Order Processing
* Orders are processed within 1–3 business days after payment confirmation.
* Orders are not processed on weekends or public holidays.
2. Shipping Time
* European Union (Germany, France, EU): 7–15 business days
* Other international destinations: 10–20 business days
Delivery times are estimates and not guaranteed. Delays may occur due to customs, logistics, or other factors.
3. Shipping Methods
We use reliable international carriers to deliver your orders:
* Standard international shipping
Shipping options may vary depending on destination.
4. Shipping Costs
* Shipping fees are calculated at checkout.
* Free shipping promotions may be offered occasionally and will be clearly indicated.
5. Customs, Duties & Taxes
* Customers are responsible for any import duties, taxes, or fees required by their country.
* These charges are not included in the product price or shipping cost.
* We are not responsible for delays caused by customs clearance.
6. Order Tracking
* After your order is shipped, a tracking number will be provided via email.
* Tracking information may take 1–3 days to become active.
7. Delays
Delays may occur due to:
* Customs inspections
* Carrier delays
* High shipping volume
* Weather or other unforeseen events
Bella International Limited is not responsible for delays caused by third-party shipping carriers.
8. Incorrect Address
* Customers are responsible for providing accurate shipping information.
* Bella International Limited is not responsible for lost packages due to incorrect addresses.
* If you notice an error, contact us immediately at support@novyqo.com.
9. Lost or Missing Packages
* If your package is lost during shipping, contact us immediately.
* We will work with the shipping carrier to investigate.
* Replacement or refund may be issued depending on the situation.
10. Contact
For any shipping-related inquiries, please contact:
support@novyqo.com